Reimbursement Intelligence Contact Centers

Contact Center Service

The majority of successful medical technology vendors offer some type of reimbursement support to their customer accounts.

The JGS Group can provide a Reimbursement Intelligence Contact Center specific to your products and technology. The Contact Center serves as a customer service tool as well as a data collection center.

Customer Service

Customers may access the Contact Center via a toll-free phone line or e-mail. Our Reimbursement Associates are trained to respond to a variety of coding and reimbursement information requests from members of your corporate team, health care providers, and patients. Requests may include assistance with:

• Appropriate CPT, HCPCS, and ICD-9 codes
• Medicare coverage policies
• Private payer policies
• Payer research
• Payer trends
• Prior authorization
• Appealing denied claims
• Letters of medical necessity
• Post-launch payment monitoring and advocacy

Data Collection

The Contact Center Service includes design of a database specific to your technology. Our Reimbursement Associates record all interactions in the database. The database allows us to generate monthly reports according to your specifications. It’s a valuable tool for monitoring reimbursement trends related to your product. All JGS staff are trained and certified in HIPAA compliance. Our internal policies ensure the integrity of your data and provide for protection of all personally identifiable health information.